Terms & Conditions

These Terms & Conditions (hereafter « T&C » regulate purchases made on-line on the Faubourg Saint Germain website. Please read them carefully. You can print a copy of these T&C.

Article 1 – General provisions

The www.faubourgsaintgermain.com site (hereinafter the « Website » ) belongs to the company Faubourg Saint -Germain, LTD, Company Number 8893327 reg England and Wales.   The head office is 167-169 Great Portland street, 2nd floor, London W1 W 5PF

Access to sales via the Website is exclusively reserved for Clients, as defined below residing in Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finalnd, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, the United Kingdom and the DOM- TOM.

For people who are residents from other countries, and want to purchase Items sold on the Website, please contact us contact@faubourgsaintgermain.com.

A Client is regarded as any consumer who is a natural person and who is acquiring the Items for his own exclusively personal use.

The T&C govern any relations between the client (hereinafter the « Client » or « Clients » or « You ») and Faubourg Saint- Germain (hererinafter the « Parties ») as these relate to the purchase of Faubourg Saint- Germain Items (hereinafter the « Items ») being sold either through the intermediation of Customer Consultants via the Website. The language used to conclude the contract is French.

So far as sales via the Website are concerned, every time the Client places an order via the Website, he will be asked to confirm that he accepts the terms of the T&C in force on the date the order is placed.

In the event that the public is still able to access these T&C via other Internet sites or by any other means after the date on which they were removed from the Website, theses T&C will no longer be used as evidence against Faubourg Saint -Germain.

The system thus introduced, which supposes the Client’s active participation, complies in all respects with the requirements relating to distance selling, particularly Articles L.111-1, L.113.3 and L.121-18 and following of the Consumer Code.

The utilisation of the Website and / or any purchase made from Faubourg Saint -Germain is / are expressly and exclusively regulated by (I) the T&C, (II) Our Data Protection Policy and (III) Our confidentiality policy and (IV) any other terms and conditions published or otherwise reffered to from time to time on the Website (hereinfter the « Contract » ).

Article 2 – Identification of the company offering the goods for sale

1. Website Publisher:

Faubourg Saint-Germain, 167-169 Great Portland street, 2nd floor, London W1 W 5PF

2. Editorial Director:

Karine Zacharias,
Faubourg Saint -Germain, 167-169 Great Portland street, 2nd floor, London W1 W 5PF

3. Website Host:

Boutik Circus, represented by Nicolas Trossat
10 rue Ambroise Croizat 83170 Tourves, N° SIRET : 51242903600019

Article 3 – Content of the Offer and Availability

The Items available for sale on the Website (in accordance with the terms defined in article 4 below) are on display in « the Collection » chapter. Faubourg Saint -Germain reserves the right to change the Items offered on the Website at any time and without prior notice.

The Items and prices we offer are valid while they appear on the website and within the limits of stock availability.

You will be informed about the availability of the Items in the product description of the Item . Errors or modifications may exceptionally occur, particularly if orders for a particuler Item are placed simultaneously by several Clients. If the Item is unavailable after your order has been placed, we will let you know by e-mail as soon as we can and will offer You the chance either to order a replacement Item from the ones shown on the Website or to cancel your order. If your bank account has been debited, you will be refunded within 30 days maximum.

Faubourg Saint -Germain cannot be held responsible if Items ordered are out of stock of otherwise unavailable.

Article 4 - Price and Payment

4.1 – Price

The price of the Items is shown on the Website in euros (€)  and is deemed to include VAT but no delivery charges. The final cost of your order will include the delivery charges.

Faubourg Saint- Germain reserves the right to change the price of products offered on the Website at any time and without prior notice. Items are invoiced at the tariff’s shown on the Website on the date date your order is confirmed, subject to the availability of the Items ordered at that precise time.

Faubourg Saint- Germain checks to ensure that all prices shown on the Website are accurate. If cannot, however, give any guarantee that no errors have occured. Should an error in the price of an article occur, Faubourg Saint- Germain will give the Client the option of reconfirming the purchase of the Item at the correct price or of cancelling the order. If Faubourg Saint- Germain is unable to contact the Client, the order will be considered cancelled.

4.2 - Methods of Payment

a) The Client can pay the cost of his order if the total amount is under € 10, 000  
- with the following credit cards : Carte Bleue, Visa, Mastercard, American Express
All orders will be dealt with as soon as they have been validated.
All the payments made on our Site are secured thanks to the process of encoding SSL.
The transaction will only be debited against the Client’s credit card when the card details have been verified, the company that issued the credit card used by the Client has authorised the debit. Faubourg Saint -Germain has confirmed that the Item is available, and the order is ready for shipment.

b) When the total amount of the order is above € 10, 000, the Client will be invited to pay the cost of his order by banking transfer.

c) If certain articles have been ordered are not available, only the price of those Items that are availble and that have been shipped, will be debited.

4.3 - Transfer of Ownership

Ownership transfer of the good purchased online is confirmed once full payment is validated. Transfer of risk and loss or damage of the purchased good is carried out  from the delivery of the Item.

Article 5 – Ordering goods

5.1 – Orders placed via the Website

Once the ordering process has been completed, and after accepting the T&C, the Client must confirm the order by clicking on the « confirm » button. If the Client already has a customer account, he will then be asked to pay for his order. If he does not, he will be asked to set up a customer account before paying for his order.

If the clientt needs to correct any errors made when filling in the data, he will need to follow the appropriate amendment procedure shown on the Website before submitting his order. Faubourg Saint- Germain will send the Client an e-mail confirming receipt of his order and a summary of what it comprises.

5.2 – Confirmation of Order

The Client should check the contents of the order confirmation as soon as possible and let Faubourg Saint- Germain know immediately if there are any errors or omissions.

Faubourg Saint-Germain may ask the Client to provide additional information by filling a form. This document must be sent by fax with a photocopy of the customer ‘s ID and a copy of the type of payment used for the order.

Data entered via the Website constitutes evidence of all transactions entered into between Faubourg Saint -Germain and the Client. If a dispute arises between Faubourg Saint Germain and one of its Clients regarding a Website transaction, the data entered by Faubourg Saint- Germain shall be regarded as absolute proof of the contents of the transaction.

Invoices for all purchases made can be viewed by logging into « My Account », which can be accessed from the Website.

In accordance with the provisions of  article L.134-2 of the Consumer Code, when an order is placed for a sum equal to or more than 120 euros, Faubourg Saint Germain shall retain an electronic copy of the written docket recording the contract entered into between Faubourg Saint- Germain and a Client for a period of 10 consecutive years from the date the contract was conclude or the date the goods were delivered. After proving your identity, you are then entitled to access this document at any time following a single request to Customer. contact@faubourgsaintgermain.com

Article 6. Delivery

For reasons of security, Items purchased on the Website will be delivered in plain packaging to the address linked to the credit card, and the signature of an adult aged 18 years above will be required upon delivery.

6.1 - Delivery Zones

Items purchased on the Website can only be delivered within the countries referred to in Article 1 above. Any address that is outside of these countries will be refused when the order is being processed. For security reasons, no order for which a cedex or a post office box number is supplied will be able to be processed.

For people who don’t live in these countries and want to purchase Items and to be delivered , please contact us: contact@faubourgsaintgermain.com

6.2 - Means of delivery, delivery charges and transport costs

All purchases will be delivered by the UPS Express Saver courier service. Orders are shipped Monday to Friday, except on public and national holidays.

The merchandise must be delivered in the presence of a person who is legally of age, the delivery person handing the recipient the parcel receipt and asking him to sign it. Three (3) attempts will be made to deliver the goods per shipment.

Should the parcel be refused, or after (three) attempts to deliver it, the parcel will be returned to Faubourg Saint Germain.

If there is no-one available to take receipt of the parcel, an advice note saying that an attempt had been made to deliver i twill be left in the recipient’s letter box . The Client can then contact UPS to reschedule delivery.

When the goods are delivered, You should check that the Articles are in order and indicate any reserves you may have in writing, on the delivery note if possible. Please then sign it and note any anomalies observed (parcel opened, damagd, Item damaged, missing etc..). You should then contact the Customer consultants by email: contact@faubourgsaintgermain.com

If the articles do not comply with your order or if they are not to your satisfaction, You may return them and ask for an exchange or for a refund within the conditions provided for in Article 6 below.

6.3 - Delivery Times

Delivery times depend on the Items ordered and on the country in which the order was placed and You will be advised of the delivery time when you place the order.

The delay of the delivery  is less than15 days.

Faubourg Saint- Germain cannot be responsible for unforeseeable delays in delivery.

If the delivery date for the Item is exceeded by 7 days or more, the Client will be entitled to terminate the contract by informing Faubourg Saint -Germain in a letter sent by Recorded Delivery.

If Faubourg Saint- Germain is unable to deliver Items that have been ordered because these have become suddenly unavailable, even temporarily, it will immediately advise the Client of this and in any case within 30 (thirty) days at the latest by electronic mail.

Any monies already paid by the Client will be reimbursed as soon as possible and in any case within 30 days of payment of monies paid.

Article 7 – Right to a cooling-off period – Returns – Exchange - Reimbursement

a) Conditions: Faubourg Saint -Germain is anxious to ensure the Client’s total satisfaction. The Client have the benefit of a cooling - off period which he will be able to exercise for 7 days folllowing reception of the Item ordered.
Returned Items must be accompanied by the Returns Note, be in their original packaging, and be accompanied by their tags.

b) Procedure: In order to return an Item, you must filled out a Returns request by going onto the Website and logging into « My Account ». The Returns Note will need to stipulate whether You want a refund, an exchange or a credit note.
This Returns request will automatically advise UPS who are responsible for collecting the parcel.
UPS is alerted and will come to collect the parcel, which must be sealed before the delivery person arrives . You must at the same time return any accessories (jewellery box, tag ). Faubourg Saint -Germain will not accept any return made by any other transport company. Faubourg Saint- Germain accepts no liability in cases where a Returns parcel is damaged, lost or stolen.
Faubourg Saint - Germain will give a full reimbursement for any Items returned by the Client that have not been worn, used or damaged and that are not accompanied by their tags and boxes. Our Experts will have the task of confirming whether or not Faubourg Saint -Germain is able to accept the Item being returned.

Products should be returned to the following address
Faubourg Saint Germain
16 bd Saint Germain
75005 Paris

c) Exchange and Reimbursement: Refunds will be made using the same methods of payment used to purchase the Item. If the Client wishes to have a refund, the total value of the returned Item will be refunded by crediting the Client’s bank account. The Cost of returning the Item will be the Client’s responsibility.

If the Client wishes to have a credit note for the returned Article, Faubourg Saint Germain will pay the return costs. The validity of the credit note is one year from its date of issue but can only be used to purchase goods on the Website.

If the Client wishes to exchange the Article, Faubourg Saint -Germain  will cover the return costs for shipping the goods sent in exchange of the initial order. If goods are exchanged for a second time, the cost of returning the goods and re-shipment will be payable by the Client.
Faubourg Saint -Germain will send notification by e-mail once the refund has been made.

Article 8 - Legal Guarantees

Items sold on the Website are subject to the legal guarantee conditions provided for in articles L.211-4, L.211-5 et L.211 – 12 of the Consumer Code, as well as  articles 1641 and 1648 of the Civil Code.

Article L.211-4 of the Consumer Code:
The vendor is bound to deliver an Item in accordance wth the contract and is responsible for any failures in compliance that exist at the time of delivery. He must also be responsible for any failures in compliance resulting from packaging, assembly or installation or installation instructions where these are his responsibility under the terms of the contract or which have been realised under his responsibility.

Article L.211-5 of the Consumer Code:
In order to comply with the contract, goods must:
1.    Be appropriiate for the use habitually expected of a similar item and, if applicable :
-    Correspond to the description given by the vendor and have the qualities the vendor presented to the purchaser in the form of a sample or model.
-    Have the qualities that a purchaser might legitimately expect in relation to public statements made by the vendor, the manufacturer or his representative, particularly in advertisements or on labelling.;
2.    Or present the characteristics defined by mutual agreement by the parties or be appropriate for any special usage sought by the purchaser where this has been brought to the vendor’s attention and to which the vendor has agreed.

Article L.211-12 of the Consumer Code:
Action arising from a failure to comply must be taken within two years of the date on which the goods were delivered.

Article 1641 of the Civil Code:
The vendor is responsible for guaranteeing against hidden defects in the thing sold that makes it inappropriate for the uses for which it is intended, or which diminishes that usage to such an extent that the purchaser would not have purchased it, or would only have paid a lower price had he known.

Article 1648 of the Civil Code:
Action resulting from any redhibitory defects must be highlighted by the purchaser within two years from the discovery of the defect.
In the case provided for in article 1642-1, action must be commenced, on pain of foreclusion within the year following the date on which the vendor can be discharged.

Article 9 – Errors, Innacuracies

Faubourg Saint -Germain constantly updates the information published on the Website. It is impossible, however, to guarantee that the Website is at all times error-free. The Website may contain data input errors, innacuracies or omissions, some of which relate to the price and the availability of an Item and the description of the Item itself.
Faubourg Saint- Germain reserves the right to correct errors, innaccuracies or omissions, even after an order has been shipped, and equally reserves the right to change or update information at any time without prior notice.

Article 10 – Law applicable and competent Court

These Terms &Conditions are subject to French law. Should any problem arise when ordering or taking delivery of Faubourg Saint- Germain items, before taking legal action the Client has the opportunity of seeking an amicable solution, particularly with the assistance of a consumer association or any other advice of his choosing.

Any dispute that may arise from the interpretation or execution of theses Terms & Conditions or from the consequences of same, will be subject to the exclusive juridiction of the French courts.